Here you find the most frequently asked questions
Your are more than welcome to let us know, what to build next. Request and vote for your new feature here: https://akenza.canny.io/akenzaio
Yes, you can have as many organizations as you want. Notably, you will have to create multiple subscriptions.
Ask the organization admin of the organization you want to be part of to add you as an editor. Find out more here.
No, there is no limitation of workspaces. You are free to add as many workspaces to your organization as needed.
Please contact us, if you require a connectivity network provider which isn't listed on akenza.
You simply can create your own Device Type if you are on the Advanced plan or higher. Find out more here.
Force a rejoin of the device into the network. Most sensors allow this when you perform a hard reset: Take out the battery, connect the contacts to use up the remaining voltage, put the battery back in. Depending on the sending interval, it can take up to 1 hour until the first data is visible in akenza.
You can find past invoices under Subscription - Invoices. All past invoices are listed there and ready for download as a PDF.
You can change your subscription plan at any time. Go to Subscriptions - Plans to up-or downgrade. Your new subscription will be activated immediately. At the end of each month, your invoice will be pro-rated accordingly.